Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Plan and prepare nutritious, tasteful and varied meals Provide snacks and meals for night watch crew Prepare food for special events/guests Maintain cleanliness of galley and server area to appropriate standards Secure provisions in foreign ports Minor maintenance of cooking and refrigeration equipment Maintain accurate records of food and supply costs Reconcile cash and

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Ensure galley, storage areas and crew mess are clean, sanitary and organized. Assist Chief Steward with food preparation and serving, as well as properly storing foods and protecting foods from contaminants. Coordinate with Chief Steward regarding action plans for meal periods. Responsible for ware washing, storage, stocking and cleaning of galley spaces and equipment. En

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Customer Service Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, speci

Establish and track the clients' progress as they move from step to step through our implementation process. Customer Centric Focus with an ongoing desire to meet the needs of our customers both internally and externally. Organize and lead client implementation meetings to ensure schedule adherence, including the Implementation Kick off Meeting that starts our implementat

Sales/Guest Service Following a client booking, takes the lead on handling all service related manners within 30 days of cruise date, including adjusting guest counts, requesting payments and working with regional teams to relay any specifics related to dietary constraints, mobility issues or other special requests. Collaborating with Account Managers to address individua

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Key Relationships Internal City Cruises Core Marketing Team (sales, product and revenue), Hornblower Group's Marketing Team (Portfolio Social Media Team, Brand team, PR Team, Digital Team, Analytics Team, ), Port Teams (Sales and Operations) External Agency and Various Media Partners. Planning Activities (30%) Work closely with VP of Marketing to define and support the im

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices Provide prompt and consistent bar service to guests and servers throughout the cruise Set up and break down bar stock and restock bar according to prescribed par s